Returns and Complains


  • Send an email with your order number and the item you wish to return to;

Return Fees:

  • Sweden 99 SEK.
  • Outside of Sweden:
    • 1. We can assist you with needed documents, the customer will be charged a shipment+handling fee of 180 SEK and the initial shipping fee.
    • 2. The customer takes full responsibility for the handling and shipment of the return. The customer is responsible for the return all the way from their address to our warehouse. We take no responsibility for lost packages or packages that ended up at the wrong location. The customer will be charged a handling fee of 49 SEK and the initial shipping fee.
    • The goods are to be returned to the following address:
      Prsnl Clothing
      Eklundshovsvägen 22
      146 37, Tullinge

Return Policy:

  • According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
  • In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
  • Goods returned must be unused and in original packaging.
  • Within 14 days of receipt of the goods, we will refund the product value.
  • From the day you send your package back to us it can take up to 15 - 18 working days before we receive and are able to registere the package. Please note that it can take an additional 5 working days before the money reaches your account.
  • Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here.

Claim Policy:

  • You as a customer have the right to claim a product if its characteristics differ from what we promised.
  • Three years' right of complaint is in accordance with the Consumer Buying Act.
  • The consumer is compensated for any shipping costs incurred in connection with the complaint.